Refund policy

Return & Refund Policy

Last updated: October 25, 2026

At Bitrontix USA, we want you to be happy with your purchase.

30-Day Return Policy

You may request a return within 30 days after your order has been delivered.

To qualify for a standard return, the item must:

Be unused and unworn.
Be in its original, undamaged condition.
Be returned with its original packaging and included accessories, where available.
Meet the conditions described in this policy.

Personalized gemstone selections are eligible for return under these conditions unless a product-specific exception was clearly disclosed before purchase.

How to Request a Return

Email info@bitrontixus.com within 30 days of delivery.

Please include:

Your order number
Your name and the email address used for the order
The item you wish to return
Your reason for requesting the return

Our support team will review your request and provide return instructions.

Please do not send an item back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us promptly at info@bitrontixus.com.

Please include your order number, a description of the issue, and photographs if available.

We will review the issue and arrange an appropriate resolution, such as a replacement or refund, consistent with applicable law.

Return Shipping Costs

For a standard change-of-mind return, the customer may be responsible for return shipping costs. Any applicable return shipping responsibility will be explained before the return is arranged.

If an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, we will provide an appropriate remedy consistent with applicable law.

Refunds

After receiving and inspecting an eligible returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. The time required for the credit to appear may depend on your bank or payment provider.